Privacy Policy

Introduction

fb99 ("we", "us", "our") is committed to protecting your privacy and ensuring the security of any personal information you share with us while using our online casino and sports betting services. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the choices available to you as a user of the fb99 platform in Bangladesh.

By accessing or using the fb99 website and services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document carefully. If you have any questions, please reach out to our support team at the contact details provided at the end of this policy.

Information We Collect

We collect several categories of information to provide you with a safe, functional, and personalised gaming experience on fb99. The types of data we gather fall into the following categories:

Personal Identification Information

• Full name and date of birth (for age verification — players must be 21 or above)
• Email address and mobile phone number
• Residential address (city and division within Bangladesh)
• National ID number or passport number submitted for KYC verification
• Profile username and account preferences

Financial and Transaction Information

• Payment method details, including mobile banking accounts used with bKash, Nagad, Rocket, or Upay
• Deposit and withdrawal transaction history, amounts, and timestamps
• Bonus and promotional credit records linked to your account

Technical and Usage Data

• IP address, device type, operating system, and browser information
• Pages visited, features used, session duration, and in-app navigation patterns
• Geolocation data (country and city level only, used for compliance and service availability checks)

How We Use Your Information

The personal data fb99 collects is used solely to deliver, maintain, and improve our services. We do not use your data for purposes beyond those listed below without your explicit consent:

• Account registration, verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Providing customer support and responding to account-related inquiries
• Sending promotional communications, bonus notifications, and platform updates (you may opt out at any time)
• Fraud detection, security monitoring, and prevention of money laundering activities
• Improving platform performance, personalising content, and conducting internal analytics

Sharing of Your Information

fb99 values your privacy. We do not sell, trade, or rent your personal data to outside parties. Limited data sharing may occur only under the following strictly controlled circumstances:

Service Providers

We may share relevant data with trusted third-party service providers who assist in delivering our platform — such as payment processors, identity verification services, and cloud infrastructure partners. These providers are contractually bound to keep your data confidential and may not use it for any purpose other than performing services on our behalf.

Legal Obligations

fb99 may be required to disclose certain user information if compelled by applicable laws, court orders, or regulatory authorities. In such cases, we will only disclose the minimum information necessary to comply with the legal requirement.

Business Transfers

In the event of a merger, acquisition, or significant business restructuring, your data may be transferred as part of that transaction. You will be notified of any such change and given the opportunity to review the updated privacy terms.

Cookies and Tracking Technologies

fb99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and gather analytical data about platform usage. The following types of cookies may be active on your device:

Essential Cookies

These cookies are necessary for the website to function correctly. They enable core features such as user authentication, session management, and secure navigation between pages. Essential cookies cannot be disabled without impacting the usability of the platform.

Analytics and Performance Cookies

These cookies help us understand how users interact with fb99 — which features are most popular, how long sessions typically last, and where users commonly encounter difficulties. All analytics data is aggregated and anonymised; it does not identify you as an individual.

Data Retention

fb99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In general, active account data is retained for the duration of your account's existence on the platform.

Following account closure, we may retain certain data for a period of up to five years to comply with anti-money laundering regulations and to resolve any outstanding disputes. Once this retention period expires, your data is securely deleted or anonymised in accordance with our internal data lifecycle policies.

Your Rights as a User

fb99 respects your right to control how your personal information is handled. You are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access: Request a copy of the personal data fb99 holds about you
• Right to Rectification: Ask us to correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to Object: Object to specific uses of your data, including direct marketing communications
• Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible

We will respond to all verifiable data requests within 30 days of receipt. Please note that some requests may be limited by legal obligations or ongoing investigations. We may ask you to verify your identity before processing any request.

Payment Data Security

All financial transactions conducted through fb99 — including deposits via bKash, Nagad, Rocket, and Upay, as well as card transactions — are processed through encrypted, secure payment channels. We do not store complete card details on our own servers. Payment gateway providers used by fb99 are independently audited for data security compliance.

We strongly recommend that all players protect their fb99 account credentials and never share their login details, OTP codes, or mobile banking PINs with anyone — including anyone claiming to represent fb99 support. Our support staff will never ask for your password.

Third-Party Services and Links

The fb99 platform may reference or integrate features from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own independent privacy policies and data practices. fb99 is not responsible for how these third parties handle user data on their own systems.

We encourage users to review the privacy policies of any third-party services they interact with. fb99's Privacy Policy applies solely to data collected and processed through the fb99 platform and its direct service partners.

Children's Privacy

fb99 is an adult-only platform intended exclusively for users aged 21 and above. We do not knowingly collect, store, or process personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately take steps to suspend that account and delete the associated data.

Changes to This Privacy Policy

fb99 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform announcement.

Your continued use of the fb99 platform after any modifications to this policy constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fb99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related queries promptly and transparently.

Email: [email protected] (plain text — do not reply via automated systems). Our support team is available 24/7, including during Eid, Durga Puja, and public holidays in Bangladesh.