fb99 Frequently Asked Questions

Creating an fb99 account takes under two minutes. Visit the fb99 Login page, click the register option, and fill in your mobile number, a strong password, and your preferred currency (BDT). You must be 21 years or older to register. Once submitted, a one-time verification code is sent to your mobile number — enter it to activate your account and start playing immediately.

fb99 requires a government-issued photo ID for KYC — a valid National ID Card (NID) is the most commonly accepted document for Bangladeshi players. In some cases a passport or driving licence may also be accepted. You will also need to submit a selfie holding your ID. KYC verification is typically completed within 24 hours of submission and is required before processing your first withdrawal.

On the fb99 Login page, tap the 'Forgot Password' link beneath the login form. Enter the mobile number registered to your account and submit. You will receive an SMS with a reset code valid for 10 minutes. Enter the code, set a new password of at least 8 characters mixing letters and numbers, and confirm. If the SMS does not arrive within a few minutes, check that you entered the correct number or contact support at [email protected].

No — fb99 strictly permits only one account per person. Duplicate accounts are a violation of our Terms and Conditions and will result in the suspension of all associated accounts along with forfeiture of any balances or bonuses. If you accidentally created two accounts, contact support immediately so the issue can be resolved without penalty.

To close your fb99 account, email [email protected] from the address registered to your account and request permanent closure. Withdraw any remaining balance before submitting the request — funds in a closed account cannot be recovered after the process completes. For responsible gaming reasons, you can also request a temporary suspension (cool-off period) of 24 hours, 7 days, or 30 days instead of full closure.

fb99 supports all major Bangladeshi mobile banking and bank transfer options. You can deposit via bKash, Nagad, Rocket, and Upay — these are the fastest routes, typically crediting your account within minutes. Bank transfers from Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, Sonali Bank, and other major institutions are also accepted, though processing times may be longer. The minimum deposit amount is ৳200.

bKash deposits on fb99 are processed in real time and typically appear in your account balance within 1 to 5 minutes of completing the transaction on your bKash app. If a deposit has not appeared after 15 minutes, take a screenshot of your bKash transaction confirmation and contact support at [email protected] with the transaction ID — the team will manually verify and credit your account.

The minimum withdrawal amount on fb99 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad wallet. Standard withdrawal processing takes 15 minutes to 4 hours for mobile wallets and up to 2 business days for bank transfers. There are no fees charged by fb99 on withdrawals.

fb99 does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges — these are outside fb99's control. Always check your provider's current fee schedule before initiating a transaction to avoid surprises.

Withdrawal requests can stay in pending status for a few reasons: your KYC verification may still be incomplete, you may have an unmet wagering requirement on an active bonus, or the request was submitted outside normal processing hours. Log in to your account and check your verification status and active bonus terms. If everything is complete and the withdrawal has been pending for more than 4 hours, contact support with your transaction reference number.

fb99 covers a wide range of cricket betting markets tailored for Bangladeshi fans. You can bet on match winner, series winner, top batsman, top bowler, total runs, player performance props, and live in-play markets during BPL, IPL, T20 World Cup, ICC events, and bilateral series featuring the Bangladesh Tigers. Live cricket betting allows you to place bets after the match has started, with odds updating ball by ball.

Yes — fb99 is built mobile-first and all slot games run directly in your phone's browser with no app download required. The platform is optimised for Android and iOS devices, including budget smartphones common in Dhaka, Chittagong, and Sylhet. Games from providers like Pragmatic Play, Spribe, and Microgaming load quickly even on slower mobile data connections.

All games on fb99 use certified Random Number Generator (RNG) technology provided by reputable third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers are independently audited for fairness and RTP accuracy. fb99 does not alter game outcomes — the results you see are produced entirely by the provider's certified software.

RTP (Return to Player) is the percentage of all wagered money a slot or casino game pays back to players over a very large number of spins or hands. For example, a slot with 96% RTP will theoretically return ৳96 for every ৳100 wagered over millions of rounds. RTP is a long-term statistical average — it does not predict what you personally will win or lose in a single session. Higher RTP games generally offer better long-term value.

Yes — fb99 features a live casino section powered by leading providers including Evolution Gaming and Ezugi. You can join real dealer tables for Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and Teen Patti, all streamed in HD. Live casino games require a stable internet connection; a 4G or Wi-Fi connection is recommended for the best experience on your mobile device.

fb99 offers a welcome bonus on your first deposit — the current offer and percentage match are shown on the promotions section of the fb99 Casino page. To claim it, make sure you opt in during registration or on the deposit page before making your first deposit. Welcome bonuses are available to players aged 21 and above who have not previously held an fb99 account.

Wagering requirements (also called rollover) specify how many times you must bet the bonus amount before you can withdraw winnings derived from it. For example, a bonus with a 20x rollover requires you to wager the bonus value 20 times in eligible games before cashing out. Full wagering terms for each promotion are listed on the individual offer pages. Read the terms carefully before claiming any bonus — they vary by promotion type.

Whether a bonus applies to cricket betting, slots, or both depends on the specific promotion. Most welcome bonuses and free spin offers apply to slot games only, while reload or sports bonuses may cover cricket and other sporting markets. Each promotion page clearly lists eligible game categories. Using bonus funds on ineligible game types may void the bonus and any associated winnings.

Yes — all fb99 bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If you do not meet the wagering requirements within the expiry window, the bonus and any winnings generated from it will be forfeited automatically. Check the expiry date clearly shown on each promotion before you opt in, so you can plan your play accordingly.

fb99 uses SSL encryption across the entire platform to protect your personal data and financial transactions. All payment processing is handled through established local channels — bKash, Nagad, and major Bangladeshi banks — so your money moves through systems you already trust. While online gambling regulations in Bangladesh are evolving, fb99 operates as a secure, reliable platform committed to fair play and player protection.

The minimum age to register and play on fb99 is 21 years old. This applies to all players in Bangladesh regardless of the game type — slots, live casino, cricket betting, or any other product on the platform. fb99 takes age verification seriously: KYC documents are checked to confirm age, and any account found to be held by a person under 21 will be suspended and any funds returned in accordance with our Terms and Conditions.

fb99 is committed to responsible gaming. If you feel gambling is affecting your daily life, you can request a deposit limit, a cool-off period (24 hours, 7 days, or 30 days), or full self-exclusion by emailing [email protected]. These tools take effect within 24 hours of your request being processed. fb99 encourages all players to set personal limits proactively — visit our Responsible Gaming page for full guidance and external support resources.